Water & Utilities

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Water and sewer accounts are established at the Village Hall. The water bills are produced monthly which also include your garbage service bill.  The garbage collection day is Wednesday.  Click 2018 Holiday Garbage Calendar to view.

The charges on your monthly utility bills are as follows:

Utility Bill Charges

  • Water (WA) (Up to 8,000 gallons) $37.00
  • After 8,000 gallons (Per 1,000 gallons) $4.62
  • Lake County Sewer (SW) (Per 1,000 gallons). The different rates are due to the different treatment plants used.
  • $5.481 for Deer Point and Misty Hill Subdivision which is in the North Shore Sanitary District
  • $3.67 for Cranberry Lake,  Cranberry Lake North and Ryland Homes Union Square Plus $1.50 Excess Flow Charge which is in the Fox Lake Sanitary District
  • Hainesville Sewer (SW) (Per 1,000 gallons) $.50
  • Garbage (GB) $20.20
  • Senior Garbage Rate (GB) $18.20 (Residents 65 years of age and over )

Paperless Utility Billing

You will now have the ability to enroll in e-billing for your utility account!  Please click here to fill out the e-billing authorization agreement.

How to pay your Utility Bill:

We have 5 (five) options:

  1. online payments – resident manages
  2. automatic debit payment – village manages
  3. drop your payment off at the Village Hall
  4. drop your payment in the grey drop box on the north side of the Village Hall
  5. mail your payment to the Village Hall

#1 Online Payments

  • Clicking here to access your Utility Account and make payments. To make a Utility Payment use your Name, Address or Account Number AND your PIN Number.  PIN Number is on the Upper Right Hand Side of your Utility Bill.  
  • Our online payment processor, Point and Pay, now offers the option to set up a recurring electronic payment using a CREDIT or DEBIT CARD.  The Village absorbs all associated costs.  Click here for instructions.

 

#2 Automatic Debit Payment using a Checking or Savings Account

Click  here for an application and click here for the terms and conditions to enroll in the automatic debit program. Pay your utility bill automatically each month from a checking or savings account of your choice

 

Please be aware of the following charges for past due bills:


10% late charge penalty is assessed on the day after the bill is due.
– If Past Due Amount is not paid by the 30th, a Final Notice is mailed and you are charged a $50.00 service fee.
– If your Past Due Amount, penalties and fees are not paid within eight days of the Final Notice, a $50.00 shut off penalty will be added to your amount due when personnel are dispatched to disconnect your service. The shut off fee will increase by $50.00 per occurrence during any calendar year not to exceed $150.00. This fee, along with any previous balance, penalties and fees must be paid prior to resumption of service. Personal checks are NOT accepted after service is disconnected.
– A $25.00 return check fee will apply to all returned checks. Returned checks must be replaced with cash, certified check, money order or credit card within 30 days of the written demand letter date. After three return checks within any twelve month period, the Village will only accept payment in the form of cash, certified check, money order or credit card for a period of twelve consecutive months.
The Village of Hainesville must impose these additional fees to defray the cost for final notices and water shut-offs so that delinquent customers, and not all customers pay these costs.

Hardship payment plans are available, please call the Village 847-223-2032 for more information.