FAQs – Water & Sewer

How can I pay my utility bill on line?
The Village of Hainesville is pleased to bring you a more convenient method to pay your utility bill (water, sewer and garbage). By clicking here you can access your Utility Account and make payments.  You will then be able to use your credit or debit card to pay your utility bill.  Master Card, Discover and Visa are accepted.

Direct Debit is also available. Click here for an application.

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How often am I billed for water and sewer?
Bills are currently issued monthly. Meter readings are taken around the last business day of the month prior to billing. Utility bills are issued on or about the 15th of each month and are due on the 10th of the following month. If the 10th of the month falls on a Wednesday or weekend then the due date will be the next business day. If you have any questions, please call the Village Hall at 847-223-2032.

Please be aware of the following charges for past due bills:
A 10% late charge penalty is assessed on the unpaid current month’s charges on the day after the bill is due.
– If your Past Due Amount is not paid by the 30th of the month, a Final Notice will be mailed and a $50.00 service fee will be added to your amount due.
– If your Past Due Amount, penalties and fees are not paid within eight days of the Final Notice of Water Shut Off, a $50.00 shut off penalty will be added to your amount due when personnel are dispatched to disconnect service. The shut off fee will increase by $50.00 per occurrence during any calendar year not to exceed $150.00. This fee, along with any previous balance, penalties and fees must be paid prior to resumption of service. The amount due must be paid with cash, certified check, money order or credit card. Personal checks are NOT accepted after service is disconnected.
– A $25.00 return check fee will apply to all returned checks. Returned checks must be replaced with cash, certified check, money order or credit card within 30 days of the written demand letter date. After three return checks within any twelve month period, the Village of Hainesville will only accept payment in the form of cash, certified check, money order or credit card for a period of twelve consecutive months.
The Village of Hainesville must impose these additional fees to defray the cost for final notices and water shut-offs so that delinquent customers, and not all customers pay these costs.

Hardship payment plans are available, please call the Village 847-223-2032 for more information.

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What are the current rates for water and sewer?
The rate for water is $36.60 for up to 8,000 gallons of usage, $3.50 per 1,000 gallons thereafter. Funds pay for both the cost of water itself and the maintenance of the mains and other distribution components. The Village sewer charge is $.50 per 1,000 gallons. This charge pays for the maintenance and operation of sewer lines (not for sewage processing).  To see more detailed information go to Departments and click on Water and Utilities.

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What is the cost for sewage processing?
Homes located West of Hainesville Road pay $3.67 per 1,000 gallons of water used. This charge is for the sewage processing that goes to Fox Lake Sanitation. Homes located East of Hainesville Road pay $4.53 per 1,000 gallons of water used. This charge is for the sewage processing that goes to North Shore Sanitation. During summer months a discount is applied to the sewer portion of your bill. The discount is based on the assumption that a portion of your summer water usage is not returned as sewage (lawn sprinkling for example). The discount applies to water usage during the months of June, July and August. The discount works as follows: Your summer sewer charge will be based on your average October through May usage. If no history is available, 7,000 gallons is used as an average until a history is established.

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What should I do if my bill seems too high?
There are several things to investigate:

First, check to see if your meter reading is correct.
The inside meter is usually located in the basement, crawl space, or utility closet for homes without a basement. The reading should be taken from left to right. The reading in thousands of gallons on your bill and the reading and the inside meter should be close. (Remember to factor in water usage since the reading date.) If the reading on your bill is higher, please call (847) 223-2032, describe the discrepancy, and someone will be contacted to take a corrected reading.

Second, check for leaks in your home.
An easy way to check for leaks is to read your meter either at night or when you will be away from home for an extended period of time. Read the meter again in the morning or when you return home, before using any water. If the reading has changed, this suggests a leak. Common areas to check for leaks are toilets, sinks, water softeners, humidifiers and sprinkler systems. If you are unable or unsure how to repair a leak, contact a licensed plumber. Remember a leak means you are paying for water you are not using.

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What are the sprinkling restrictions?
Village-wide lawn sprinkling restrictions went into effect July 15, 1996.

  • Restrictions Summary
  • Odd numbered houses may water on odd numbered calendar days.
  • Even numbered houses may water on even numbered calendar days.
  • Holiday Lane ONLY town home address is determined by first two digits.
  • During your day to water, hours are midnight to 9 am and again from 6 pm to midnight.
  • Lawn sprinkling and outdoor watering of trees, shrubs, etc., is restricted to the permitted days and hours.
  • Hand watering is permitted.
  • Children’s sprinklers may be used not to exceed two hours in usage.
  • Newly seeded or sodded lawns may be watered for the first two weeks not to exceed four hours per day.
  • There is NO WATERING allowed between the hours of 9:00 a.m. to 6:00 p.m.

The watering restrictions are strictly enforced and fines are imposed. If you have questions call the Village Hall at 847-223-2032 for clarification.

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Who do I contact for Public Works Emergencies after Village business hours?
Please contact 911.

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